Course curriculum

    1. What is customer value

    2. How to identify customer value

    3. Evolving customer value

    4. Managing customer value effectively

    5. Stakeholder Value Map Example

    6. How to create a customer success plan

    7. 5-Why customer problem analysis

    8. Effective customer segmentation

    9. Customer Onboarding I

    10. Customer Onboarding II

    11. Building a customer success program

    12. How to scale without fail

    13. How to sell renewals, expansions & upsells

    14. Key Takeaways Part I

    15. Customer Segmentation Example

    1. Why customer relationships matter

    2. How to build meaningful customer relationships

    3. Customer relationship value

    4. Relationship offering

    5. The first impression matters

    6. How to get meaningful customer feedback

    7. How to make your QBRs valuable

    8. Re-engaging non-responsive customers

    9. Improving customer relationships

    10. Customer relationships as a revenue accelerator

    11. Key Takeaways Part II

    1. Key areas of improvement

    2. 7 sources of churn

    3. 5-Why Churn Analysis

    4. Churn Matrix

    5. Optimizing resource distribution

    6. Identifying your ICP

    7. Measuring Performance I

    8. Measuring Performance II

    9. Measuring Performance III

    10. Demonstrating value to C-suite

    11. Key Takeaways Part III

About this course

  • €150,00
  • 37 lessons
  • 3 hours of video content

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